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We believe in satisfying and delighting our customers. The product which we sell we believe that is at the best price the customer can get the product. Our return policy is made keeping our valuable customers in mind and hence we have easy transparent procedure for it. However we wish that you do not need to use the policy as far as possible but we do understand that under unforeseen conditions it is necessary to replace/return the product.
Item Received in Damaged Condition / Manufacturing Defect / Wrong Item Delivered:
=> If you have received damaged product or the wrong item, please mail us at [email protected] with your order number and couple of pictures of defected or wrong product within 7 Days of delivery.
=> We will try and replace the product as soon as possible, If that product replacement is not possible only in that case we will return that much amount. (NOTE- Stitched catalog amount can not be refunded any way)
=> At https://textilevilla.com/ each product quality is checked, verified and then shipped to the customer but we understand that manual errors can happen and hence we try to replace particular item or if it is not possible we refund amount of that item.
=> In case of Product replacement, you have to send back the parcel with return packing slip within 7 Days. (For that parcel, courier charges will be paid by customer)
=> As soon as we receive the product in our warehouse you will get store credit which can be used to your next purchase from the website.
=> Store credit is valid for lifetime. There is no expiry.
=> We do add almost 100+ designs daily so we are sure that you will be able to find a suitable item from our ever increasing collection.
=> Sale of clearance sale items is final and will not be exchanged. Exchange or refund of sale items is done only in case of damaged product.
Threads and Sequences coming off:
We hope that people, who buy product with threads and sequences, understand that it has tendency to come off. Even with goods handling and shipping this cannot be avoided. Most of such problems can be avoided during stitching. Tailor can hide the part which has less sequences or he can fix it all together. Before returning the products please ask your tailor if it can be adjusted. Even if we replace such items there are high chances that you will receive similar product again.
General Returns Policy
You acknowledge that these terms of returns and cancellation are limited to direct sell by us to you and that these terms of returns and exchange are not available in case of a sell by third party and invoice which shall be governed by the terms of such sell. Items can be returned within 7 days from the date of delivery provided they are in the original packaging and unwashed, unopened, unused and undamaged. All damaged items must comply with our terms and conditions before refund is processed. To return or alter an item, the customer must write to us at [email protected], a prompt response is assured to such mails. Alternatively, the customer may even call at our customer care number +919512526279 which remains open 9 AM to 6 PM IST on 6 DAYS (Monday to Saturday).